Privacy policy

This policy explains how Bridge4 Rehabilitation Ltd ("Bridge4", "we", "us") collects, uses and protects your personal information when you use our website, contact us, or attend appointments and classes with us.

Who we are

Bridge4 Rehabilitation Ltd is the data controller for your personal information. We're registered in England and Wales (company number 09487634) and registered with the Information Commissioner's Office (ICO), registration number ZA161190.

Clinic address: 3-4 Geoff Monk Way, Birstall, Leicester, LE4 3BU
Phone: 0116 396 0007
Email: enquiries@bridge4rehab.co.uk

What information we collect

  • Contact details: your name, address, phone number, email address and date of birth.
  • Health information: your medical history, symptoms, assessment findings, treatment notes and progress, and details of your GP, consultant or other professionals involved in your care.
  • Payment and insurance details: records of payments, and your insurer and policy details if you're claiming through health insurance. Card payments are processed by our payment providers, and we don't store your full card details.
  • Information from others: family members, carers, case managers, solicitors or other professionals may give us information about you, with your agreement or where they're acting on your behalf.
  • Website enquiries: the details you enter in our contact form.
  • Website use: information about how you use our website, collected through cookies (see below).

How we use your information

We use your information to:

  • assess you, provide your treatment and classes, and keep accurate clinical records
  • manage bookings, payments and insurance claims
  • reply to your enquiries
  • communicate with other professionals involved in your care, where appropriate
  • meet our legal and professional obligations
  • improve our website and services, and, with your consent, send you news and offers by email and show you relevant adverts

Our legal basis

  • To provide your care and services, we rely on our contract with you. Health information is "special category" data, and we use it for the purposes of providing health care, under the oversight of HCPC registered professionals.
  • To keep clinical records for the required time, we rely on our legal and professional obligations.
  • To run and improve our business and website, we rely on our legitimate interests.
  • For marketing emails and non-essential cookies, we rely on your consent, which you can withdraw at any time.

Who we share your information with

We only share your information where it's needed, and never sell it. We may share it with:

  • Our systems providers, who store information securely on our behalf: PPS (patient records and appointments), ClubRight (class bookings) and Shopify (our website and contact form).
  • Other professionals involved in your care, such as your GP or consultant, where you've agreed or where it's needed for your care.
  • Your insurer, case manager or solicitor, where you've asked us to.
  • Google and Meta, for website analytics and advertising, only if you accept these cookies.
  • Others where the law requires it, or where there's a serious risk to you or someone else.

How long we keep your information

  • Clinical records for adults are kept for 8 years after your last treatment, in line with professional guidance. Records for children are kept until their 25th birthday, or 26th if they were 17 at the end of treatment.
  • Website enquiries from people who don't go on to book are kept for up to 12 months.
  • Financial records are kept for 6 years, as required by law.

Marketing emails

We'll only send you news and offers by email if you've agreed to receive them. You can unsubscribe at any time using the link in any email, or by contacting us.

Cookies

Our website uses cookies. Essential cookies make the site work and can't be switched off. With your consent, we also use:

  • Analytics cookies (Google Analytics) to understand how people use our site
  • Marketing cookies (Google Ads and Meta) to measure our adverts and show relevant ones

You can accept or decline these when you first visit our site, and change your choice at any time using the cookie settings link in the footer.

Your rights

You have the right to:

  • access a copy of the information we hold about you
  • ask us to correct anything that's wrong
  • ask us to delete your information, where we're not required to keep it
  • object to or restrict how we use your information
  • withdraw your consent at any time, where we rely on it

To make a request, contact us using the details above. We'll respond within one month.

Complaints

If you're unhappy with how we've handled your information, please contact us first. You also have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.

Last updated: October 2026